At Australian Staffing Agency, we partner with forward-thinking companies dedicated to sustainability and cutting-edge technology. Our client excels in repurposing malfunctioning electronics and developing top-tier electronic automotive products. Their mission is to save the environment, save consumers money, and deliver an exceptional customer experience.
We are seeking a dynamic and experienced Full-Time Customer Service Supervisor to join our client's team. This role involves leading a team of dedicated Customer Service Representatives, with a focus on delivering outstanding customer service, building lasting relationships with existing and prospective clients, and driving business growth.
About the Role:
- Provide stellar customer service, including phone sales, parts interpreting, invoicing & credits, and aftersales support.
- Lead and supervise the customer support team to maintain premium service levels.
- Support the Customer Service Manager in daily operations.
- Enhance customer satisfaction by maintaining current processes and implementing new support procedures and best practices.
- Monitor performance metrics to identify and address areas for improvement.
- Coach, train, and guide team members to boost their skills and knowledge.
About You:
- Proven experience in a customer service support role, automotive or industrial industry, with a supervisory or leadership background.
- Demonstrated success in team development and improving customer support operations.
- Strong aptitude for understanding and conveying technical information simply and effectively.
- Proficiency in MS Office; experience with Pronto is beneficial but not essential.
- Action-oriented with excellent organizational skills and the ability to manage tasks in a timely manner.
- Customer-centric with a solution-focused approach.
Why You Should Apply:
- Full-time permanent role in a flexible, friendly, and supportive team environment.
- Be part of a leading Australian conglomerate in automotive aftermarket product brands.
- Enjoy employee benefits, including staff discounts and assistance programs.
- Access learning and development opportunities to accelerate your growth and establish a clear career pathway.
Seize this opportunity to make a meaningful impact with our client and grow your career in a supportive, forward-thinking environment. Apply today through Australian Staffing Agency and take the next step in your professional journey!
Australian Staffing Agency acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work. We pay our respects to ancestors and Elders, past and present. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
